RELEASE 4-21-2020 - Unlinked & eCommerce Refunds, Customizable Text

General Release Information

This release contains two updates for Party Center Pay customers. We have implemented the ability to process a refund for a payment that was not processed through Party Center Pay (i.e. an unlinked refund). We have also implemented the ability to process a refund for an Ecommerce transaction, as opposed to a void.

If consumer access to your facility is currently on hold during the pandemic, we have also added a way to customize the text that displays to your customers when visiting Online Booking, the Online Store, and Waivers.

Unlinked Refunds

Party Center Pay customers will now have the ability to issue refunds for payments processed through their old processor for up to 180 days after switching to Party Center Pay.

Please reach out to our support team if you would like to activate this feature for your facility.

To use Unlinked Refunds, the user must belong to a User Group that has the Refund Product permission enabled:

Users that have been been granted the Refund Product permission will see the following link on the Admin page under Account Settings:

Entering an order number and clicking Load will display a list of all transactions associated with that particular order. This list excludes refunds and voided transactions:

To issue an unlinked refund, click on the Refund button next to the transaction:

Enter the card information and press Get Token to process:

NOTE: For security reasons, unlinked refunds can ONLY be issued to the same card number that was used in the original transaction. Trying to refund a payment to a different card will not work!

E-commerce Refunds

Ecommerce payments processed through Party Center Pay were previously able to be voided, but not refunded through Party Center Software. While these two things are similar, they differ in a significant way to our customers. When voiding a payment, the entire amount is returned to the customer as the payment is cancelled. When refunding a payment, the user has the option of refunding a partial amount of the original payment.

To perform a refund a refund on a Party Center Pay Ecommerce transaction, open the order through which it was originally processed. Make sure the order's status is Open, or the option to refund will not display. Click on the Payments tab and scroll down to Payment History:


Click on the Payment ID to open the transaction details:


Click on Refund to bring up the list of products associated with the order, including the Party or Party Package itself:

Check the product or products you wish to refund. If you'd like to refund a partial amount for a product, click on it's name to modify the amount:


NOTE: You cannot refund more than the original payment amount.

Click Submit to process the refund. If the refund has processed without any issues, you will see a message indicating that it was successful:


If you have processed a refund for a Party Center Pay MOTO payment, you will find that the functionality is the same for refunding a Party Center Pay Ecommerce payment.

Feature Unavailable Text

If your facility's consumer access is temporarily on hold due to the pandemic, you may now customize the text that displays when attempting to view a customer-facing URL.

To customize the text, navigate to the Admin page and click on Facility Text and Labels:

Click on the Feature Unavailable tab to customize the text:

The text entered in these fields will display when a customer visits the Online Booking, Online Store, or Waiver URLs: