AUTHOR

Scott Drummond

Stories by Scott

Business Tips

In this blog, our CEO Scott Drummond shares a first-hand experience of how he improved teamwork at his FEC by letting his staff lead. Read on for...

Scott Drummond Aug 17, 2022

Customer Experience

Here are 4 ways you can improve your customer surveys to grow business.

Scott Drummond Jun 22, 2022

The 80/20 rule (also known as the Pareto principle) states that roughly 80% of results come 20% of the causes.

Scott Drummond Feb 4, 2021

Customer Experience

Here are a few unique ways you can motivate customer engagement virtually and in-person this year.

Scott Drummond Jan 13, 2021