Here are 4 goal-setting tips to help your FEC succeed in 2024.
"If you always do what you've always done,
you'll always get what you've always got."
- Henry Ford
As an owner or manager of a family entertainment center, you're always looking for ways to grow and improve your business. As we transition into the new year, now is a great time to reflect on the past and set new goals.
Remember, focus on setting SMART goals (specific, measurable, achievable, relevant, time-bound) with an emphasis on measurable. This is critical if you want to test out a new offering or strategy next year.
Below are 4 goal-setting tips that will help you achieve your business goals.
When setting business goals, make a list of your top priorities for the year. Be as detailed as possible.
It's important to think about what you want to accomplish, why and how you want to accomplish it, and when in the year you should focus on tackling your specific goals.
Looking at the laundry list you created may feel overwhelming. That's where prioritization comes in. List your goals in order of importance. If you prioritize the goal you want to achieve the most, everything you accomplish after that is a bonus!
Check out this article about the importance of focusing on one thing at a time.
After you finish goal setting, share your thoughts with the team. After all, they're going to be the ones helping you to achieve what's on your list!
If your team doesn’t believe in the goals you’ve set, it’s going to be difficult to achieve them, so be sure to ask for their feedback first. They may have a fresh perspective or point out something you may not have thought of. When you make your team feel heard and show that you care about their opinions, it encourages them to adopt your goals as theirs.
Talk about the goals you've set with your team regularly. Constant reminders of why they're doing what they do daily boosts morale and motivation.
Get them excited, too! Encourage a little friendly competition by holding a contest centered around achieving a specific goal per quarter.
If you want your team to commit to your goals, you must fully commit to them as well. Be a walking example of what you want to see from your staff.
Consider the stepping stones that you and your team might need to build first before you focus on your goals. Could your team benefit from any additional training? Do you need to seek a mentor in your industry to help keep you accountable? Sometimes you have to work backward in certain areas to be able to move forward.
Establish a road map and revisit it often to ensure it's still pointing in the right direction. Have your big-picture goals in mind with every step you take. If any initiatives aren't going to help you reach your goals, it's time for some course correction.
Are your organization's goals visible to everyone involved? Put your goals on display and make sure a timeline is set with specific milestones. Consistently update your progress.
Reward yourself and your team members along the way. If you achieve your business goals, host a team party or give a special gift to each employee to celebrate their hard work.
In this resource, we share six key ways you can prevent or diffuse customer conflict at your FEC. We offer tips on behaviors you and your staff should exhibit and actions to take to resolve as quickly as possible.
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When it comes to serving customers better, it’s all about meeting them where they are! In today’s world, this happens to be online.
Learn more about and download our latest resources on Serving Customers and how to create a Customer Feedback Survey!
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